As businesses have moved to remote and hybrid operations, one nagging problem persists: How do companies navigate the inevitable customer success team challenges?
Wondering how best to navigate today’s hybrid work environment? Here are three ways to get in tune with yourself and those you lead.
Not all managers are leaders, and not all leaders are managers. In my 20 years of professional experience, I’ve: Though I enjoyed being a manager, I’ve chosen to spend the remainder of my career as an IC. But that doesn’t mean that I’m no longer a leader. In fact, it has strengthened my resolve to…
As the future of leadership is multimodal, a company’s success will hinge on its leaders’ ability to assemble and manage high-performing hybrid teams. There’s no shortage of tips for managing hybrid teams. You’ll find good thought leadership on the topic, too, like Harvard Business Review’s thoughtful article on creating the office of tomorrow. PI clients…
Are you setting team goals, but coming up short? Rather than setting unattainable goals that are bound to fail, learn how to set team goals that your team can achieve.
When building teams, it’s easy to be drawn to brilliant minds. But skill alone can’t make up for this key trait: flexibility.
Managing up can be a delicate balancing act. Here’s how you can use PI to create healthy two-way communication with your manager.
All-company meetings should cover relevant information while addressing core values and goals. But they also present opportunities for leadership teams to clarify goals, answer employee questions, and unify staff.
Looking to elevate your talent strategy and company culture? Gain next-level insights by attending these HR conferences in 2021.
Remote work is complex—you don’t need nuanced behavioral data to understand that. But when you start to apply behavioral learnings, and think about how a virtual workplace might affect your people differently, you can begin to unpack the challenge.
You may have heard that we’re dealing with “unprecedented times.” And while that’s become a bit of a cliché, for those navigating full-time remote work for the first time, this truly is uncharted territory.
Much like the current economic recovery, remote work sentiment during COVID-19 has taken on something of a “W” shape. Many organizations have navigated peaks and valleys since leaving their offices indefinitely in March. Some have returned in partial capacity; others have continued to work primarily from home, and many have redrawn their policies altogether. One…
Many of us are just casually familiar with the concept of “upskilling.” You’ve run across it on LinkedIn, or heard it mentioned in a webinar. It feels a little like a buzzword—a term with more style than substance. But here’s the thing: Upskilling is vital to highly functioning, cohesive teams. Developing new skills because you’re…
Great managers are constantly performing a high-wire act. They balance their people’s needs with a wide range of critical duties, often playing psychologist, strategist, and quality control specialist all at once. These managers are always striving for team cohesion. They’re also focusing on broader company goals and adhering to the stated mission—all of which becomes…
When you establish specific goals at both the organizational and team levels, you instill accountability and purpose in your direct reports.