Learning Salesforce
What is Salesforce and why do we need it?
Salesforce’s core function is for Customer Relationship Management, or CRM. First of all, what is CRM? CRM stands for Customer Relationship Management. But what does that mean? Simply, it is keeping track of your current and future customers. Salesforce allows us to take all the data we collect on our customers and house it in one place.
Salesforce has many offerings. What we will cover in this course is Salesforce basics as it pertains to assisting our clients and partners in their Lightning Experience platform.